Creating a support ticket
We’re here to help! To create a support ticket for an issue, new feature, addition request and everything in between...
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Getting Started
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Understanding the Support Board
You can access the support board by clicking ‘Support’ in the left hand menu in FireHawkCRM and then selecting ‘View... -
Contact Support
If you are having issues with something in FireHawkCRM and you can’t find the answer in this knowledgebase, here are... -
Adding categories
When adding stock and suppliers it is helpful to add categories so that reports and searches can be filtered into... -
How do I add a Client?
In the left hand menu you will find Clients with a + next to it. Clicking on the word clients... -
Can I delete a Client?
You cannot delete a client from FireHawkCRM. Deleting records in the CRM has wide ranging repercussions. Even though the client... -
Tables in FireHawkCRM
Tables in FireHawkCRM are really versatile, you can manipulate them to show different views of data. Tables remember the filters... -
How to login to FireHawk CRM
How to login:Go to your FireHawk Funerals CRM team URL ( e.g xxx.firehawkcrm.com)Enter your email address and your password. How to... -
Updating logos on all emails
To update the logo to appear on all email communication, click on your team icon in the top left hand... -
How to add a new Customer/Client
Click on the arrow to the right of “Clients”, in the left hand menu, to show the options “Lead” and... -
How to amend my comments
To edit a comment you have made on a client file simple click the three dots icon to the right... -
Adding Stock
To add a new piece of stock navigate to ‘Resources’ in the left hand menu. By hovering over ‘Stock’ a...
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